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Airport delays
Waiting times don’t give the full picture of airport service - but we’d all agree they’re important.
Edition: Planes, trains and automobiles.
Team Credo had its own experience of Gatwick recently. What amazes us is that Manchester is worse.
Zoom chartNo supermarket would dare operate like this. But hoping for good service isn’t the same as getting it.
Stop Press. BAA has just secured a 16% increase in landing fees from the regulator. This money will fund improvements. We’d rather they’d got the cash after we’d seen the benefit.
Chris Molloy is a Partner at Credo.
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