This trend has been particularly marked over the last twelve months. Yet we find many industry insiders still disputing the merits of outsourcing.

Here, we examine this dichotomy of opinion. We look at the reasons given from those for and against, and explain what lies behind these different views. We believe that many of the reasons given against outsourcing don’t stand up to proper examination. Outsourcing is a strategic imperative and will drive real value for those that seize the opportunities it presents.

One reason companies don’t outsource is fear of the unknown. Outsourcing is un-charted territory for many firms. We use our experience to draw some key, but often overlooked, lessons in avoiding the outsourcing pitfalls.

Looking forward, we believe outsourcing will be a valuable tool in financial services, but in a different form to today’s offering. New locations are starting to offer alternatives for offshore solutions. Companies will look for their suppliers to take on ever more complex functions. And we believe companies will re­examine why they outsource in the first place. Outsourcing has traditionally been a cost reduction exercise. In future, revenue generation, business transformation and other benefits will be key drivers.

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Articles from this issue

• Delaying the inevitable?
• The unspoken rules
• The outsourcing iceberg

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• The collision of FM & IT
• The unspoken rules
• The outsourcing iceberg
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